Refund Policy

Finclock LLC, operating AI Website Builder, offers a strict no-refund policy. Every purchase you make on our platform — credits, Pro plan activations, domain registrations, hosting subscriptions — is final and non-refundable the moment the service is delivered.

This policy exists because the costs behind our service are incurred immediately upon purchase: AI generation consumes compute cycles we pay for, hosting allocates real server resources, and domain registrations involve fees paid directly to registries that cannot be recovered. Our low, accessible pricing is possible because we do not absorb the cost of retroactive cancellations.

Where we determine, in our sole discretion, that an adjustment is warranted (such as a duplicate charge or a documented SLA breach), we issue resolution as account credit that can be applied to future services. No cash refunds are issued under any circumstance.

All purchases from AI Website Builder are final and non-refundable. By completing checkout, you acknowledge and agree that:

• No cash refunds will be issued for credits purchased, once delivered to your account balance
• No cash refunds will be issued for Pro plan activations, once the Pro features are enabled
• No cash refunds will be issued for domain registrations, once the domain is registered with the upstream registry
• No cash refunds will be issued for hosting subscription renewals, once the renewal has been processed
• Cancellation of a subscription does not entitle you to a partial refund for the unused remainder of the current billing period

Why This Policy Is Strict

The economics of AI-powered website generation and hosting don't support traditional trial-period refunds:

• AI generation requires paid API calls to AI providers at the moment you use the feature — these costs are not refundable to us
• Server resources (CPU, RAM, storage, bandwidth, dedicated IP) are allocated to your website from the moment you activate Pro, and we continue paying for them regardless of usage
• Domain registration fees are paid directly to registries (Verisign, Namecheap, etc.) at the moment of registration; registries do not refund them
• SSL certificate issuance, DNS configuration, and infrastructure provisioning are one-time costs we incur immediately on your behalf

By maintaining a strict no-refund policy, we keep prices low and accessible to users who might otherwise be priced out of AI-powered website creation.

Purchased Credits

Credits are delivered to your account balance immediately upon successful payment. Once delivered, credits:

• Are non-refundable under any circumstance
• Do not expire so long as your account remains active
• Are non-transferable between accounts
• Can only be consumed for AI features and plugins on the platform
• Have no cash value and cannot be cashed out

Pro Plan Activation

Pro plan activation unlocks premium features including AI-powered plugins, one-time free credit allocations per plugin, and priority infrastructure. Pro activations are:

• Non-refundable from the moment activation completes
• Cancellable at any time, but cancellation stops future renewals only — it does not refund the current billing period

Free Starter Credits

Free starter credits granted with each plugin activation are a one-time benefit. If you cancel Pro and reactivate, you are not eligible for additional free starter credits — the original grant stands.

Unused Credits

If you cancel your account with unused credits, those credits are forfeit. Credits do not convert to cash. Credits cannot be transferred to another account.

Domain registrations are fully non-refundable, regardless of whether you've used the domain or not. This policy reflects an industry-wide reality rather than a business choice.

Why Domains Are Non-Refundable

When you register a domain through AI Website Builder:

• We immediately pay the registry fee to Verisign (for .com), Namecheap, or similar registries
• These fees are non-recoverable — registries do not issue refunds
• The domain is immediately allocated to you in the global DNS system
• Once registered, a domain belongs to you legally, and you can transfer it away at any time (see below)

Accidentally Registered the Wrong Domain?

Contact info@finclock.com within 24 hours of registration. While we cannot refund the incorrectly registered domain (the registry fee is already paid), we may be able to help you transfer it, sell it, or register the correct domain at discount. Solutions are offered on a case-by-case basis.

Domain Transfers Away

You can transfer your domain to another registrar at any time. Transfer fees are typically set by the receiving registrar. We do not charge transfer-out fees.

Finclock LLC has automated safeguards to prevent duplicate charges, but errors can occasionally occur. If you believe you have been charged incorrectly, we will investigate and resolve it promptly.

Duplicate Charge Resolution

If your payment method was charged twice for the same transaction:

• Contact info@finclock.com with your account email, the transaction dates, and amounts
• Include a screenshot of your bank or card statement showing both charges (redact sensitive information)
• We verify against our payment processor records within 2 business days
• Confirmed duplicate charges are resolved by either (a) reversing the duplicate via the payment processor within 5–10 business days, or (b) applying equivalent credit to your account balance at your preference

Incorrect Plan Charge

If you were charged for a different plan or credit pack than what you selected at checkout, we will correct the difference via account credit or payment processor reversal.

Reporting Window

Billing errors must be reported within sixty (60) days of the disputed charge. We are unable to investigate billing errors reported beyond this window.

We target 99.5% monthly hosting uptime. If documented uptime falls below this threshold, affected customers may request account credit.

How Uptime Is Measured

Uptime = percentage of total minutes in a calendar month during which your hosted website is reachable. Uptime calculation excludes:

• Scheduled maintenance windows announced at least 24 hours in advance
• Emergency security maintenance
• Force majeure events (natural disasters, upstream provider outages, government action)
• Outages caused by your own actions or misconfigurations
• Third-party API outages (payment processors, AI infrastructure, domain registrars)

Credit Schedule

Requesting a Credit

• Email info@finclock.com with subject "SLA Credit Request"
• Include your account, affected website domain, and the dates/times of the outage
• Attach any monitoring reports or screenshots if available
• Requests must be submitted within 15 days of the end of the affected month
• We verify against internal monitoring and respond within 5 business days

If Finclock LLC discontinues AI Website Builder or a specific service you have purchased, and we are unable to provide a comparable alternative:

• We will provide at least thirty (30) days advance notice before discontinuation
• You will be able to export your content during this window
• We will issue account credit equal to the pro-rata unused portion of any prepaid subscription, calculated based on remaining days in the billing cycle
• Unused purchased credits will be converted to a refund of equivalent cash value only in the case of full service discontinuation

This is the only scenario in which cash refunds may be issued, and only for purchases where the Service cannot be delivered at all. Normal account cancellation does not qualify.

A chargeback is when you dispute a charge directly with your bank or card issuer rather than contacting us. Before you initiate a chargeback, please understand the impact:

Consequences of Initiating a Chargeback

• Your account is immediately suspended pending investigation
• Access to all hosted websites is restricted
• We submit evidence to your card issuer contesting the chargeback
• If the chargeback is resolved in our favor, a chargeback processing fee of up to USD $25 may be applied to your account
• Repeated or unfounded chargebacks may result in permanent account termination and blacklisting

Resolve Directly Instead

Before initiating a chargeback, email info@finclock.com. We respond within 24–48 hours and most billing issues can be resolved directly — much faster than the 30-90 day chargeback process.

Withdrawing a Chargeback

If you initiated a chargeback but want to resolve the matter directly, contact info@finclock.com immediately. We will work with you and your card issuer to withdraw the chargeback and restore your account.

If you believe an unauthorized charge has been made to your payment method — for example, if your card has been used without your permission — contact us immediately at info@finclock.com AND notify your card issuer.

We cooperate fully with fraud investigations:

• We immediately suspend the account associated with the unauthorized charge
• We provide transaction logs, IP addresses, and other evidence to your card issuer upon lawful request
• We reverse the charge upon confirmation of fraud via our payment processor
• We may report fraudulent activity to law enforcement

Fraudulent chargeback claims — disputing charges for services you legitimately received and used — constitute fraud and will be escalated accordingly.

If you believe your situation warrants review under one of the exception paths in this policy, email info@finclock.com with:

Our billing team reviews requests within 5 business days. If approved, we apply the resolution (credit, processor reversal, or other action) and confirm via email.

This Refund Policy is governed by and must be read alongside our Terms of Service. In the event of any conflict, the Terms of Service prevail.